Frequently Asked Questions
Frequently Asked Questions
You can visit the Altahonos terminology to better understand the terms.
Digital Intellectual Property Protection – Frequently Asked Questions
Content Monitoring – Frequently Asked Questions
Content Removal – Frequently Asked Questions
Content Optimization – Frequently Asked Questions
Digital Blackmailing Protection – Frequently Asked Questions
General Frequently Asked Questions
Altahonos is a digital reputation management organization including experienced experts in the field.
Altahonos is a technological innovation organization established to detect the digital fingerprints of people who affect other people, to analyze the audio-content-image and to solve their needs.
Altahonos provides digital intellectual and industrial rights protection, content monitoring, content removal, content optimization, digital blackmailing protection and inappropriate content removal services.
It provides services to people, institutions and brands that care about their digital visibility and reputation. Turkey’s biggest brands, celebrities and well-known companies are among the customers of Altahonos.
Yes. A registered confidentiality agreement is made with all customers including that their processes will remain 100% confidential.
Yes. All processes performed are in accordance with the law.
No. Altahonos is a technology company offering innovative services for its customers influencing other people.
No. Altahonos does not have any affiliation with the Google company.
No. Altahonos is a digital reputation management organization, it does not provide digital marketing services. It provides this service with its solution partners.
Payment can be made by single withdrawal to credit card, installment to credit card, money order, EFT, swift methods.
Yes. All credit cards are paid in installments for up to 6 months.
Yes. Altahonos Danışmanlık ve Telif Hakları Korumu A.S. is an e-archive invoice payer company.
Yes. In case of a service related to the company, the invoice is drawn up on the name of the company.
No. All service fees are excluding VAT.
SSL certificate and 3D secure are used for the security of information. In addition, information is protected in accordance with the law on the Protection of Personal Data numbered 6698.
For the requested service, a service fee proposal to be determined according to the content of the work is received by calling Altahonos. Payment is made securely by following the link to be sent via the iyzico payment system.
Digital Signature is used since Electronic Signature Law No. 5070 entered into force in Turkey in 2004. According to the legislation, contracts signed with a secure electronic signature have the same level of applicability as those with a handwritten signature.
The digital signature is a new type of signature that can be sent via a computer or mobile device without printing using the USA, EU and the strictest global digital security standards and the strongest data encryption technologies available.
Digital Intellectual Property Protection
Pirated publications and contents are scanned 24/7, detected, removed from source and search engines with legal applications (usually DMCA) by representatives with the Altahonos artificial intelligence supported technology.
No. Removed pirated content cannot come back with the same URL.
After starting to work, the pirated content we scanned and detected will be removed within a maximum of 72 hours.
In addition to more than 7000 torrents, movies, blogs, forum sites containing pirated content in the Altahonos database, Google, Yandex and effective search engines are scanned.
If there is any visual, verbal or written content that violates the copyright of the work, all pirated content can be removed.
No. Monitoring and detection of pirated content are performed by the representatives and Altahonos technological infrastructure. However, if there are any pirated links detected before, the service purchaser notifies Altahonos.
Online pirated links are detected when the Altahonos scan is performed. In addition, there is no distinction between past and future.
At the beginning of the project, the publication links accepted as legal by the service purchases are taken as the white list (links approved by the service purchaser). All relevant publications are scanned and detected with Altahonos technology. Links in the whitelist are separated. Other findings are reported to the service purchaser on a weekly basis. Links whose removal is not rejected by the service purchaser are removed.
The Altahonos service is provided by artificial intelligence technology. Therefore, there is no capacity limit in digital intellectual and industrial property protection services. 99% of pirated content is detected.
Pirated content can damage the reputation of the work and the company, as well as reduce investment returns. It is necessary to stop digital piracy in order to add sustainable value to the works. The service also protects the image of the service purchaser against its solution partners.
No. A removed pirated content can be re-added with a different URL. In such cases, content removal work will be carried out and the responsible persons of the said website are warned in writing.
A minimum of 1-year protection service is more effective according to global applications.
No. It is not possible to prevent pirated content from being published. It is only possible to remove the publication content after monitoring and detecting it.
Yes. After the service purchaser makes a decision, he/she signs the contract digitally. In addition, it also gives a certificate of authorization to Altahonos to start protecting his /her digital and intellectual rights.
It is sufficient to digitally sign the authorization document to be sent by the Altahonos representative via e-mail without going to the notary.
Content removal and access blocking are two different processes. It is possible to block access to pirated websites with criminal complaints filed by the chief public prosecutor’s offices and by applying to the criminal courts of peace. Pirated sites blocked from access appear in Google and other search engines. Blocked pirated websites can be accessed through using VPN and with connections outside Turkey.
However, Altahonos technology is permanent and intends to completely eliminate visibility. Therefore, the detection and removal of pirated content are processes that are carried out as a result of the USA legislation and artificial intelligence technologies not based on Turkish law. Thus, the best way to eliminate the visibility of pirated websites is digital intellectual and industrial rights protection.
No. On the contrary, pirate websites do not like Altahonos because their unfair income is interfered with.
No. Altahonos provides service purchaser with speed and savings in terms of time, human resources and traditional service costs with the technology it has developed as a result of long-term R&D.
It may not be possible to calculate this completely. The world movie industry has lost up to 97.1 billion USD in revenue due to piracy. (Source: DataProt)
In digital intellectual and industrial property protection service, 6 and 12-month long contract options starting from the project approval are available. Service invoices are issued for each month at the end of the month. The payment is made within 5 business days from the invoice date.
Yes. Altahonos provides free (10 links) analysis for service purchasers and presents them as an example.
Content Monitoring
Keywords and variations that are the subject of any project are entered into the Altahonos system. They are monitored between the codes of websites with innovative artificial intelligence technology. The system alerts when any of the keywords or their variations are shared. Findings are reported to the service purchaser by the Altahonos representatives.
Content monitoring service can be used in 3, 6, or 12-month options.
No. However, the Altahonos database includes social media websites such as Facebook, Twitter, Instagram, Linkedin, Youtube, search engines such as Google, Yahoo, Bing and thousands of blogs, dictionaries, complaints and forum sites. All contents with visibility are monitored and detected.
Mostly no. Except for some special cases that require manual monitoring, monitoring is mostly performed by the Altahonos innovative technology.
Monitoring reports are presented with breakdowns such as the website where the content is shared, the date and time of the sharing, the link of the share, whether the post is positive or negative.
Yes. All detected unfair contents can be removed with the Altahonos innovative technology.
Content monitoring service has 3, 6 and 12-month contract options. Service invoices are issued for each month at the end of the month. The payment is made within 5 business days from the invoice date.
Content Removal
Legal and technical conditions are evaluated for each content. A technical application is made by Altahonos experts and the contents are removed.
No. Removed content will not come back with the same URL. It is possible to reload it with another URL.
The maximum processing time is 90 calendar days.
Since the decision making authority is Google and other companies, it is not possible to give any guarantee.
Due to different processes for each content, removal dates may be different.
It is possible to remove only the contents that are against the law and the policies of the websites where the content is located.
Yes. Content optimization work is recommended in cases where content removal is not correct or possible to improve digital reputation.
Mostly yes. For the removed content, notifications are sent to the web site administrators with a warning about this issue. In this way, it becomes possible to prevent such sharing.
One-star ratings that can be proven to be unfair may also be removed.
Yes. For this, the digital reputation improvement service should be examined.
This question cannot always be answered in the same way. While it is necessary to remove an unfair comment, it is also necessary to respond to constructive criticism. The Altahonos representatives determine and recommend the action to be taken for comments and the road map when the service is purchased.
The removed negative comment can be written again with a different link. In this case, a new service is required.
Yes. When the service purchaser decides, Google My Business profile is closed to comment.
Yes. It is possible to turn off the Google My Business profile when the service is purchased.
It is sufficient to write the e-mail address sent by the Altahonos representative to the add user section of the Google My Business profile. Altahonos processes start after that. The representative can be contacted for further assistance.
If there is a big crisis between the company and the customer, the person who commented can mess around with the company for a longer time. It has been determined that when comments other than these are removed, people generally do not tend to comment again.
Such persons can make unfair comments again. If comments are made again after the comments are removed, the Altahonos representatives may meet with them in order to eliminate their dissatisfaction.
In addition, negative content that can be shared can be monitored with the content monitoring service and digital reputation can be protected.
No. Removing unfair comments is an advantageous process as it prevents bias against the reputation of the business.
No. Altahonos is an organization that works to manage/improve the digital reputation of individuals and institutions. The ethical and safe working guarantee can be examined.
No. Processes are money guaranteed. Payment is made only for the removed content.
Pricing varies according to the type of inappropriate content, its internal structure, the website on which it is located and many variations. You can apply from the contact page to get an offer.
If the content/hosting providers of the websites are located in Turkey, this can be a successful method. However, it is often not successful in foreign-sourced websites, and especially in websites such as Google, Facebook, Twitter, Instagram, Youtube. The Altahonos innovative technology and representatives act professionally according to the policies of the websites and the legislation it applies. Thus, a higher success rate is obtained.
Basic Performance Criteria (See: BPC) are determined in the content removal service. When BPC is fulfilled, the BPC Status report is sent by the Altahonos representative. 40% of the payment must be paid within 3 days after the report is sent.
Content Optimization
Content optimization is the definition given to the service of analyzing all kinds of content affecting the reputation of individuals and institutions in the digital world, making positive content more visible and managing negative content.
Content optimization is the definition given to the service of analyzing all kinds of content affecting the reputation of individuals and institutions in the digital world, making positive content more visible and managing negative content.
Altahonos makes a detailed analysis of the digital reputation of the service purchaser. Then, a presentation of the findings related to the road map to be followed is formed. The contents are optimized using search engine optimization, social media management, digital reputation improvement techniques. Thus, positive content is made more visible instead of negative content, if any.
There is no clear answer on this subject. The intensity of the content optimization work to be provided, the reputation of the negative links found in Google in the eyes of the search engines, the type of content and other variations affect this situation. The estimated duration of each project is especially determined by Altahonos after analysis and the service purchaser is notified before signing the contract.
Since the decision making authority is Google and other websites, no guarantees are possible. It has been observed that nearly 90% of the projects fulfill the Basic Performance Criteria.
Usually, contents shared and optimized within the first 20 days can be seen on search engines.
The visibility of all content that is suitable and unfair to Altahonos’ ethical working conditions can be reduced.
Yes. If he/she has enough time and competence, he/she can also work to improve digital reputation. It may be more costly and long-lasting to get results.
The data required for the action plan created by Altahonos representatives is requested from the service purchaser. When these data are provided, content planning is made by the special project team dedicated to the service purchaser. Then, posts are shared with the approval of the service purchaser.
Content optimization service is a natural communication activity as the benefit provided to the society by the customer is based on its mission and vision.
This question cannot always be answered in the same way. If the popularity of negative content in the eyes of the search engines increases again, the answer may be “yes”. Thus, digital reputation protection services should be reviewed.
Social media management is an important part of content optimization work. Therefore, the social media accounts of the service purchaser are also managed during content optimization.
Press release sharing is only a small part of the content optimization process. When press release sharing is not integrated with the content optimization process, its impact is low.
Pricing varies according to the type of content, its internal structure, website it is on and many variations. You can apply from the contact page to get an offer.
Content monitoring service has 6 and 12-month contract options. Service invoices are issued for each month at the end of the month. The payment is made within 5 business days from the invoice date.
Digital Blackmailing Protection
Every blackmail incident is considered special. It is possible to get rid of blackmail with the implementation of the road map prepared by Altahonos and the digital blackmailing protection service.
Innovative online monitoring of information, images, audio and videos, posts on websites violating the privacy of private life on the digital world is the basis of the digital blackmailing protection service. With the Altahonos technology, if inappropriate content is shared with personal information, it is detected and removed in a very short time. Thus, reputation is protected from digital blackmail.
The maximum processing time for digital blackmailing content is 48 hours. This period usually does not exceed one hour.
According to experiences, digital blackmailers post with the identity information or phone number of the victim. In addition to these, another known keyword (company name, etc.) can be added if available. The standard service is provided with 3 keywords. If more than 3 keywords are requested to be added, an additional service fee is charged.
According to experiences, blackmailers mess with the victim for 6 months if the money was sent or once the requested thing was given. If one of these is not available, it is sufficient to benefit from the service for 3 months. However, if there is a profile in mind (doctor, lawyer, politician, a known authority/profession, etc.), a 12-month digital blackmailing protection service is recommended.
Monitoring is provided on Facebook, Twitter, Instagram, Youtube, porn and disclosure sites, Google and hundreds of websites in a short time specific to Altahonos technology. Detected inappropriate content will be removed in a short time. Thus, digital reputation is protected from blackmailing.
It is not possible to give a guarantee in the protection service. In Altahonos projects conducted till 2020, 996 projects out of 1000 have been 100% successful.
If the content sent as a private message is not a link but is a file, it is not possible for any institution to remove it. If the content sent as a private message is a public link posted with specified words, Altahonos will detect and remove it, so relatives of the victim will not be able to open it.
According to experiences, blackmailers primarily post on a video site. Then, they send the link to the victim’s relatives. Therefore, inappropriate content is almost completely preventable with the digital blackmailing protection service.
No. It is not possible to remove inappropriate content before it is posted. If the blackmailing protection service is purchased, Altahonos will quickly detect and remove the content after it is posted. The removed links are shared with the service purchaser in detail on the presentation of the monthly results.
According to experiences, the blackmailers primarily aim to offend the victim. Therefore, they often add detail such as the person’s name, surname, or phone number to the post. Sometimes even slanderous sentences such as “she/he is abusing, harassing” can be shared.
It would not always be correct to give the same answer to this question. The first thing to be done is to develop a behavioral strategy against blackmailing. Altahonos conducts preliminary work with the service purchaser on this issue. After this analysis, an action plan is created. According to the strategy created according to the essence of the event, the actions related to social media accounts is determined.
When the digital anti-blackmail service is purchased, Altahonos sends reports containing the latest status of the project to the e-mail address once a month with the name of monthly results presentation, and once the service is completed with the name of results presentation.
The answer may vary depending on the type of case. This method may provide a partial solution for domestic blackmailing. Regarding the blackmailing made overseas, the Republic of Turkey police and prosecutors cannot take action. As a result of the situation analysis, Altahonos offers recommendations on this issue.
No. After digitally signing the contract, the experts will quickly reach the service purchaser for a detailed action plan. The digital blackmailing protection service will then be started.
There are 3, 6 and 12-month contract options in the digital blackmailing protection service. Payment is made at the beginning of the process.
Inappropriate Content
Removal
Legal and technical conditions are evaluated for each inappropriate content. Inappropriate content is removed by making a technical application by Altahonos experts.
No. Removed inappropriate content will not come back with the same URL. It is possible to reload it with another URL.
The maximum processing time is 90 calendar days.
Since the decision making authority is Google and other companies, it is not possible to give any guarantee.
Due to different processes that are carried out for each inappropriate content, removal dates may differ.
It is possible to remove all inappropriate content as long as it is posted without permission.
Yes. Content optimization service is recommended in cases where inappropriate content removal is not correct or possible to improve digital reputation.
The removed inappropriate content can be added again with a different link. In this case, a new service is required.
The content monitoring service enables monitoring of the contents that can be shared again, and the digital reputation can be protected.
With the content monitoring service, inappropriate content from the past can be detected.
No. Processes are money guaranteed. The payment is made for removed inappropriate contents.
Pricing varies according to the type of inappropriate content, its internal structure, the website on which it is located and many variations. For the offer, experts can be reached from the information on the contact page.
If the content/hosting providers of the websites are located in Turkey, this can be a successful method. However, it is often not successful in foreign-sourced websites, and especially in websites such as Google, Facebook, Twitter, Instagram, Youtube. The Altahonos innovative technology and representatives act professionally according to the policies of the websites and the legislation it applies. Thus, a higher success rate is obtained.
Altahonos makes a confidentiality and non-disclosure agreement with its customers. Data are kept 100% confidential in accordance with its ethical policy.
The Basic Performance Criteria (See: BPC) are determined in the inappropriate content removal service. When the BPC is fulfilled, the BPC Status report is sent by the Altahonos representative. 40% of the payment must be paid within 3 business days after the report is sent.
Confidentiality and Non-Disclosure Agreement
This “Confidentiality and Non-Disclosure Agreement” (hereinafter referred to as the “CONTRACT”) is signed between the customer (hereinafter referred to as “BUSINESS OWNER”) and ” 284 Chase Road A Block 2nd Floor, London, England, N14 6HF United Kingdom, “a resident at the address Altahonos Ltd. (hereinafter referred to as “COMPANY”).
The business owner and the Company can hereinafter be referred to as “Parties” separately and together as “Parties”.
1.Purpose:
The parties will be able to share certain confidential information with each other in the statements they will make to each other during all the negotiations to be made by the parties to be used in case of need.
This contract has been arranged in order to determine the method of exchange of confidential information that the parties will open to each other during their negotiations and to determine the rights and obligations for the protection of confidential information opened by one party to the other.
This contract; does not oblige the parties to open / provide any documents and / or information to each other, except for the requirements of the work subject to fee in the service contract to which this contract is attached.
2.Definition and Scope of Confidential Information:
“Confidential information” that can be exchanged between the parties for the purpose specified in Article 1 of this contract means all of the information of the party that owns them in the nature of commercial and personal secrets and / or under their ownership; without any limitation to these; personal data, technical information, trade secrets, the content of links to be removed, if any, software programs, algorithms, software modules, program source codes, technical features, service plans and technologies, user booklets, marketing information, customer lists, contract terms, records and all information and materials related to the business of the party, all kinds of products, goods and services related to the company itself, its shareholders, affiliates, other persons, customers and consultants to whom it has licensed, the method used to obtain them, trade secret, all kinds of formulas, know-how, It covers all kinds of information such as patents, inventions, designs, customer lists, budget, business development, marketing and pricing plans and strategies, and so on. Confidential information does not include the name and logo of the business owner.
Information with a degree of confidentiality that can be obtained through the use of verbal, visual, examples or models (unwritten) and confidential information and / or the examination, testing and similar methods of projects, documents or components that can be given to the other party by the party that opened the information, is hereinafter ” will be referred to as “confidential information” and will be processed under this contract.
In the event that a verbally opened information other than the confidential information specified, the information given to the other party verbally is confidential, if the party that opened the information clearly states that this information is confidential and informs the other party in writing within 10 (ten) days after opening the information. will be treated as information. All other information will be protected and used like confidential information.
3.Terms of Use of Confidential Information:
The party receiving the confidential information agrees to comply with the following clauses for the protection and use of confidential information indefinitely from the termination or expiration date during the term of this contract and the service contract to which this contract is annexed, or if the contract is terminated in accordance with the article 7 below, or expires, declares and undertakes:
a)Using confidential information only for the purpose given by the other party,
b)Providing confidential information to its own personnel according to the “need to know” principle, provided that they are relevant to the subject, by ensuring that they comply with the terms of this contract,
c)To show the care of the party who opened the confidential information to protect the confidential information that belongs to him at least and is equally important,
d)Confidential information; not to disclose the confidential information to third parties, including its shareholders, affiliates and subsidiaries, without the written consent of the party that opened it
e)Not to copy or duplicate the confidential information, in whole or in part, except where necessary for the fulfillment of the purposes of this contract and the service contract to which it is attached,
f)In accordance with the purpose of this contract, to ensure that the organization, subcontractor or other third parties to whom confidential information is transferred are bound by the same restrictions regarding the storage and disclosure of confidential information.
4.Information Not Covered By Confidential Information:
The party receiving the confidential information will not have any responsibility or liability under article 4 for any confidential information with the following characteristics:
a)If the confidential information is known by the party receiving the confidential information at the time of receipt and this situation can be proven by evidence (s),
b)If it was developed independently by the personnel of the party receiving the confidential information who were not aware of this confidential information and this situation can be proven by evidence (s),
c)If it was known to the public at that time or if it was later notified to the public without any fault of the party receiving the confidential information,
d)If they are legally obtained from a third party without similar restrictions and without violating this contract, following all necessary investigations and investigations regarding that the third party is not under the obligation to disclose confidential information and this situation can be proven by evidence (s),
e)If disclosure to the government of the receiving party within the framework of the laws is necessary, by informing the party who opened the confidential information in advance,
f)If their publication or use is approved by the written consent of the party that opened the information,
g)If the company has used the work of the business owner as a reference in case presentations and its name and logo in its website and documents without using confidential information.
5.State of Irresponsibility:
Direct, indirect, special, incidental or consequential use damage, loss of profit or any other damage to the device, tools, equipment, personnel and / or third parties of the user party due to any error or deficiency in confidential information disclosed by one party to the other party under this contract. The party who opened the information will not be held responsible for any losses.
6.Breach of Contract:
6.1 The parties shall be liable for the damages and damages ruled by the court that may occur within the scope of this Agreement and in particular in case of breach of any of its obligations regarding the protection of confidential information obtained under this contract. Also;
a)If it becomes apparent that confidential information has been disclosed or used, the party will endeavor to prevent further disclosure or use.
- b) The receiving party will immediately notify the party providing the confidential information of the then current conditions and implement all corrective measures requested by the party providing the confidential information.
6.2 The failure of any of the parties to exercise or postpone a right or authority arising from any breach of this contract does not mean that it relinquishes any of its rights in this contract or prevents it from being used later or from exercising its other rights and powers in subsequent violations.
7.Duration of Contract:
If this contract is not extended with the written agreement of the parties, it will remain in effect for 10 (ten) years from the date of signature and will be invalid at the end of its term without the need for another notice.
However, if each party makes a written request to the other party 30 (thirty) calendar days in advance and the other party approves this in writing, they may terminate this contract before the expiration date. In case the contract is terminated for any reason, the confidentiality obligations of the parties will continue indefinitely.
If this contract is terminated or terminated as stated herein, copies of all information and documents belonging to the party that opened the information and held by the other party will be destroyed upon the request of the party that opened the information.
8.Settlement of Disputes:
This Agreement and all disputes that may arise from the execution of the review is to apply the laws of the United Kingdom shall be entitled to look exclusively to the dispute London Courts and Enforcement Directorate.
9.Costs:
The parties agree not to demand from the other party the expenses that may be required for the work to be carried out within the scope of this contract.
10.The Entire Agreement and Modification:
The above articles constitute the entire agreement between the parties and replace any agreements, commitments, and agreements made orally or in writing before regarding the subject of this agreement.
Amendments to this contract can only be made with the written agreement of the parties.
11.Separability of Substances:
If one or more of the provisions of this contract are declared invalid, illegal and unenforceable under any law or regulation, the validity, legality and enforceability of the remaining provisions will not be affected or damaged in any way.
12.Transfer Prohibition:
None of this contract and / or its related rights and obligations can be transferred or assigned to another third party without the prior written consent of the other party.
13.Business Relationship:
This contract; It does not create any rights or obligations to the parties other than the provisions explained here. Also; It cannot be interpreted as the purpose of establishing a partnership or other official business for the parties and that another contract will be made in the future.
14.Notification addresses:
All kinds of notifications, requests, requests and other notices required or permitted to be given in accordance with this contract are prepared in Turkish in writing. It is delivered to the other party by registered mail, electronic mail or a notary. Notifications are made to the e-mail addresses of the parties specified on the first page of the service contract. Changes in these addresses are notified to the other party in writing. The addresses in question are the addresses determined between the parties for notification and the notifications to be made to these addresses are deemed to have reached the addresse.
This contract has been signed by the parties as 14 (fourteen) articles and entered into force after confirming the above points.
